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5 min readAdvancedAdmin

Company email notification rules

Who gets an email about a new lead, a closed deal and more — and when to stay quiet.

Steps

  1. 01

    Start from a template

    Control panel → Notifications → pick an event (e.g. new lead, deal closed) → Start from a template: everything to admins · rep and their team lead · unassigned only · big deals only · digest outside quiet hours · send nothing.

  2. 02

    Fine-tune

    • Who receives: admins · sales managers · team leads · The assigned rep · extra addresses.
    • When to send: sources, statuses, campaigns, deal value, only when unassigned.
    • Days & hours: send days and Quiet hours.
    • Pace: per event or Digest, plus Max per hour.
    Note: Events during quiet hours or over the cap are dropped, not delayed. Use a digest if nothing may be lost.

Questions

Undo everything?

Reset to default restores CloseUp's default rule.